Refund policy
In case the customer changes their mind:
– The customer has the right to request a refund within 14 days, provided that the original packaging and seal are not opened. The customer will bear the shipping costs.
– If there is a manufacturing defect, the customer will get a refund after the product is inspected by the maintenance department, which takes 10 to 14 working days.
– If the customer opens the packaging and there is no manufacturing defect, the return or exchange request will not be accepted.
Exchange Policy:
– The customer is entitled to exchange the product within a maximum of 30 days from the date of purchase if a manufacturing defect is found, without bearing any shipping fees.
warranty policy :
Each product has its own warranty time mentioned in the product description .
Products with local warranty , all the details (locations ,contact info ) of the authorized agent is mentioned in the invoice .
Products cannot be exchanged or returned in the following cases:
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If the product is used or the packaging is opened.
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If the product is a "clear phone case" or "screen protector".
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If the product is returned without its original packaging.
